If it does not fit, we will change it

Message us within 14 days of delivery with your order number and the size you would like instead. We send the new size out and the courier collects the original at the same time, so you are never without either.

Your first size exchange on an order is free — we pay delivery both ways. If you are not sure which size to try next, tell us how the first one fits and we will suggest one; the two-minute measure helps too.

For hygiene reasons, items must be unworn and unwashed, with the tags attached and the hygiene liner in place. Trying a bra on over your own underwear to check the fit is fine — that is exactly what the window is for.

Sale items can be exchanged for another size but not refunded.

If an item arrives faulty or we sent the wrong thing, we refund it in full or replace it, whichever you prefer — including delivery. Refunds go back by the same route you paid: bank transfer or mobile wallet for prepaid orders, and bank transfer or wallet for cash-on-delivery orders, usually within five working days of the item reaching us.

Message us on WhatsApp or write to shopbynaznur@gmail.com with your order number. We reply within two hours (Monday to Saturday, 10am to 7pm). You never need to explain why.